ROCKSEE TRADING FZ-LLC

Limited Product Warranty Policy

Effective Date: 18/02/2026

At Rocksee Trading FZ-LLC, we are committed to providing high-quality home appliances and exceptional customer support. This Limited Warranty Policy outlines the warranty coverage provided for products purchased from Rocksee Trading FZ-LLC and its authorized sales channels.

1. Standard Warranty Coverage

All home appliances sold by Rocksee Trading FZ-LLC are covered by a minimum One (1) Year Limited Warranty from the original date of purchase, unless otherwise stated on the product packaging, product documentation, or purchase invoice.

During the warranty period, Rocksee Trading FZ-LLC will, at its discretion, repair or replace any product found to have defects in materials or workmanship under normal household use and maintenance.

2. Eligibility for Warranty Service

To qualify for warranty service, customers must:

• Be the original purchaser of the product.

• Provide a valid proof of purchase (invoice, receipt, or order confirmation).

• Ensure the product has been used in accordance with the operating instructions supplied with the appliance.

• Contact Rocksee Trading FZ-LLC within the warranty period.

3. Warranty Extension Program

Customers may choose to extend their product warranty beyond the standard warranty period.

To inquire about available warranty extension options, customers may contact our support team by email:

Email: support@rockseetrading.com

Warranty extension requests may be subject to product eligibility, inspection requirements, and applicable fees.

4. What Is Covered

This warranty covers:

• Manufacturing defects.

• Faulty workmanship.

• Defective materials.

• Electrical or mechanical failures resulting from manufacturing defects during normal use.

5. What Is Not Covered

This warranty does not cover:

• Normal wear and tear.

• Cosmetic damage including scratches, dents, discoloration, or surface marks.

• Damage resulting from misuse, abuse, negligence, or improper installation.

• Damage caused by accidents, fire, flooding, power surges, or natural disasters.

• Unauthorized repairs, modifications, or alterations.

• Commercial or industrial use of products intended for residential use.

• Consumable parts and accessories unless proven defective upon purchase.

• Damage resulting from failure to follow operating instructions.

6. Warranty Claim Procedure

To submit a warranty claim, customers should:

1. Contact Rocksee Trading FZ-LLC Customer Support.

2. Provide proof of purchase.

3. Provide the product model number and serial number (if applicable).

4. Describe the issue and provide photographs or videos if requested.

5. Follow the instructions provided by our support team regarding inspection, repair, replacement, or return procedures.

Support inquiries can be sent to:

Email: support@rockseetrading.com

7. Repair and Replacement

If a valid warranty claim is approved:

• Rocksee Trading FZ-LLC may repair the product using new parts.

• If repair is not feasible, the product may be replaced with the same model or an equivalent model of equal value and performance.

• Repaired or replaced products will continue to be covered for the remainder of the original warranty period or as required by applicable law.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Rocksee Trading FZ-LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product, including loss of profits, business interruption, or loss of data.

The remedies described in this warranty constitute the customer's sole and exclusive remedies.

9. Consumer Rights

This Limited Warranty provides specific legal rights. Customers may also have additional rights under local consumer protection laws that vary by jurisdiction.

Nothing in this warranty limits or excludes any rights that cannot be legally limited or excluded under applicable law.

10. Contact Information

Rocksee Trading FZ-LLC

Customer Support Department

Email: support@rockseetrading.com

Rocksee Trading FZ-LLC reserves the right to amend, modify, or update this Warranty Policy at any time without prior notice. The latest version of this policy will always be available on this website.