Effective Date: 31st March 2026

At Rocksee Trading, we strive to ensure complete customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions and procedures for returning products and requesting refunds.

1. Eligibility for Returns

You may request a return under the following conditions:

• The item is returned within 7–14 days of delivery

• The product is unused, undamaged, and in its original packaging

• All accessories, manuals, and original components are included

• Proof of purchase (invoice or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, installed, or damaged by the customer

• Items missing original packaging or accessories

• Products marked as final sale or clearance

• Personal care appliances (e.g., shavers, grooming devices) due to hygiene reasons

3. Damaged or Defective Products

If you receive a damaged or defective item:

• Notify us within 48 hours of delivery

• Provide clear photos or videos showing the issue

• We will arrange for a replacement, repair, or full refund at no additional cost

4. Return Process

To initiate a return:

1. Contact our customer support team at Support@rockseetrading.com or +971502774165

2. Provide your order number and reason for return

3. Our team will review your request and provide return instructions

4. Ship the item to the provided return address or arrange pickup (if applicable)

5. Refund Process

• Refunds will be processed once the returned item is received and inspected

• Approved refunds will be issued via the original payment method

• Processing time: 5–10 business days depending on your payment provider

6. Exchange Policy

We offer exchanges for:

• Defective or damaged products

• Incorrect items delivered

Exchanges are subject to product availability.

7. Return Shipping Costs

• Free returns for defective, damaged, or incorrect items

• For other returns, shipping costs may be borne by the customer unless otherwise stated

8. Order Cancellations

• Orders may be canceled before dispatch for a full refund

• Once shipped, the order cannot be canceled and must follow the return process

9. Warranty Coverage

Certain products may come with a manufacturer’s warranty of one to two years. Warranty claims should be handled according to the warranty terms provided with the product.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Email: Support@rockseetrading.com
Phone: +971502774165

By purchasing from Rocksee Trading, you agree to the terms outlined in this Return & Refund Policy.

Return & Refund Policy